A few months ago, I decided to give Livefyre a spin on this blog. Technically, according to livefyre CEO Jordan Kretchmer, livefyre is a “community platform,” not a commenting system.
“It’s about building new ways for people to interact in real time,” he said, “and connecting all the chatter around the web about each piece of content to one place.”
After spending some time with livefyre, I’m beginning to understand this definition a little better.
It’s built on chat technology so every interaction happens now—in real time. Readers are more engaged because they are not only heard immediately, they can be notified when someone responds to their comment. And your content takes center stage as readers share it with their social networks, with one click.
But I will admit. I had my misgivings at the beginning of this ride.
I was worried that readers who didn’t want to sign in through their Twitter or Facebook accounts would stop commenting. (Actually, I think that did happen with some—but not many.)
I was afraid that I would lose the readers who had strong feelings about their Comment Luv (live link to their latest post) being taken away.
So much that they would not join the discussions anymore.
Your concerns were spot on—and ones I took very seriously.
My goal today is to revisit your concerns and bring you up to date on what livefyre has done to address them. Here are some of the changes:
1. You Get More Visibility for Your Blog with a Link to Your Latest Post
The only difference between Comment Luv and Livefyre’s feature is that you must have a (free) Livefyre account for it to work. If you have installed livefyre, you now have the option of checking the box to enable the title of your most recent blog post to show after every comment you make.
To enable this feature:
• Make sure livefyre is active on your blog. To do that:
1. Go to your WordPress dashboard and scroll down (left side) to Plugins.
2. Click on “Add New.”
3. In the search box, type in “livefyre,” and follow the instructions.
• Click on the livefyre logo at the bottom of one of your posts (right above the comment box).
1. Select “Site admin.”
2. Click on “Site settings” at the top.
3. Click on “Extras” on the new page.
4. Check the box under Link Back” so the link to your latest post will be displayed when you make a comment.
2. You Can Synch Up Your Blog Conversations from Around the Web
The problem has always been that many discussions on a post have been lost because they happened somewhere else and not on your blog. How many times have you wished that the comments left on Twitter or Facebook could be part of the conversation?
I know I have.
Well, no more. With livefyre’s new SocialSynch feature, you can now choose to include all the Twitter and Facebook mentions of your post in the comments section of your blog. What this means is that if people are talking about your post elsewhere, it’s always happening on your home base, too—on your blog.
To see how to enable this feature, go here.
And one more reason I continue to use livefyre:
3. You Have More Sign-in Options as a Commenter
Livefyre has added Google and LinkedIn to the options for sign-in. Still, some of you told me that you have privacy concerns with giving livefyre password info from another social media account for signing in as a commenter.
The good news: the option to comment as a guest is coming soon, so all you’ll need to do is leave your name and email address when you comment.
Plus: You Get Help When You Need It
I can’t begin to explain what this one means to me.
I’m not exactly the sharpest tack when it comes to technology. I conveniently blame it on having been a special programs teacher (English as a Second Language) when computers were formally introduced in the schools. That meant that I missed all the training the regular classroom teachers got. I feel like I never recovered from that.
The folks at livefyre don’t fall down, holding their sides, laughing hysterically, when I ask my lame questions.
(Well, actually they may be doing that and I just can’t see them.)
They are especially responsive on Twitter, where one of them will get back to me, often within minutes. I’ve tried Disqus, too, and nothing compares to livefyre’s astounding customer service.
There you go. If you still have concerns, fire away. I’m here to listen. If I can’t answer your question, I’ll send it along to the livefyre folks.
Have you had any experience—good or bad— with the livefyre system on your blog?
Have you considered trying it?
What other questions do you have?